About Developium
Built by someone who's been in the seat.
Photo of Victor Fakhoury
The Founder
Victor Fakhoury
Founded by Victor Fakhoury with 14+ years of experience building and leading Customer Success teams in SaaS, automotive technology, and B2B services.
We know what it's like to inherit a broken book of business. To sit in front of the board and explain churn numbers that don't tell the full story. To build a CS team from scratch with no playbook, no process, and a pipeline of renewals that needed saving.
We've been in the seat. Every recommendation, every framework, every engagement comes from having lived the reality of Customer Success — not just read about it.
Now we help others do it better.
Why We Exist
Our Mission
To help SaaS, automotive tech, and B2B companies build Customer Success operations that retain customers, expand revenue, and scale without chaos.
What We Stand For
Three principles that guide every engagement.
Battle-Tested
We don't theorize. We've been in the seat — managing books of business, building teams from scratch, presenting to boards, and fixing what's broken. Every recommendation comes from real experience.
Results First
Everything we do is measured by your retention and revenue. If it doesn't move the needle on churn, expansion, or operational efficiency — we don't do it.
No Playbook? No Problem.
We build from scratch when needed. Whether you're a Series A startup with zero CS infrastructure or an established company with a broken process, we meet you where you are.
Ready to Work Together?
Let's talk about where your CS organization stands today — and where it needs to go.
Book a Discovery Call