Customer Success Consulting

Stop Losing Customers.
Start Building Retention.

Developium helps SaaS companies fix churn, improve onboarding, and turn Customer Success into a growth engine. Operator-led. Execution-focused. No fluff.

Trusted by leaders at

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Gastromatic
SG
SoftGarden
R
Rezolve AI
GS
GoodSted
MB
Mein Business
RN
Recruiting NOW!
S
Sky
D
Discovery
SM
Smartness
GW
GWI
G
Gastromatic
SG
SoftGarden
R
Rezolve AI
GS
GoodSted
MB
Mein Business
RN
Recruiting NOW!
S
Sky
D
Discovery
SM
Smartness
GW
GWI

Sound Familiar?

These problems don't fix themselves. They compound.

Churn You Can't Explain

Your churn rate keeps climbing and you can't figure out why. No early-warning system. No consistent renewal process. Just scrambling.

Customers Go Dark After Onboarding

Customers go dark after onboarding and never adopt key features. Time-to-value is undefined. Nobody owns it.

Sales Closes Deals CS Can't Retain

Sales closes deals that CS can't retain. Expectations are misaligned from day one. Churn is baked in before the ink dries.

Always Firefighting, Never Building

Your team is reactive — always firefighting, never building. Every account feels like a crisis waiting to happen.

Data Everywhere, No Health Picture

You have data everywhere but no clear picture of customer health. No scoring. No signals. No way to act before it's too late.

What We Build

Systems, playbooks, and accountability structures that actually work.

A

CS Audits & Health Checks

Deep-dive assessment of your customer success function. Find the gaps before they become churn.

R

Retention & Expansion Strategy

Turn CS from a cost center into a revenue engine. Build systems that drive net revenue retention.

O

Onboarding Frameworks

30-60-90 day playbooks that accelerate time-to-value and set customers up for long-term success.

T

Team Training & Enablement

Skill up your CS team. From discovery calls to QBRs, build capabilities that scale.

Why Developium?

We've Been in the Seat.

We're not consultants who parachute in with frameworks they read about. We've sat in the seat. Built the teams. Fixed the problems. Now we help you do the same.

  • 14+ years as an operator, not a consultant
  • Built and led CS teams from the ground up
  • Deep SaaS and automotive tech expertise
  • Process-obsessed, execution-focused
  • We build systems, not slide decks
Learn More About Victor
Victor Fakhoury — Founder, Developium

Victor Fakhoury

Founder, Developium

14+

Years of Operator
Experience

Ready to Fix Your Customer Success?

Start with a CS Health Check. Get clarity on what's broken and a roadmap to fix it.

Take The Assessment